Shipping
Postage and packaging costs start from just £2.00 for UK deliveries.. At present international shipping is unavailable automatically though the website but if you're an overseas customer then do feel free to message me using the contact form and I'll do my best to work out a shipping solution for you.
It is my aim to post out all orders within 5 to 10 working days. However, please note that Miss Red is just me, one disabled woman who set up this business partly because I have very unpredictable health & I'm too ill to work regular office hours every day. I will always do my very best to keep you updated if you place an order when I'm particularly ill & it's likely to delay the delivery of your parcel.
In addition to this, many items are custom made to order, in these cases predicted shipping times are estimated within listings or communicated upon placing the order.
Collection of orders from my home address is not a service I offer WITHOUT EXCEPTION. Not only does my business insurance not cover customers in my home but I am not always physically able to get downstairs to answer my door.
It is my aim to post out all orders within 5 to 10 working days. However, please note that Miss Red is just me, one disabled woman who set up this business partly because I have very unpredictable health & I'm too ill to work regular office hours every day. I will always do my very best to keep you updated if you place an order when I'm particularly ill & it's likely to delay the delivery of your parcel.
In addition to this, many items are custom made to order, in these cases predicted shipping times are estimated within listings or communicated upon placing the order.
Collection of orders from my home address is not a service I offer WITHOUT EXCEPTION. Not only does my business insurance not cover customers in my home but I am not always physically able to get downstairs to answer my door.
Returns/cancellation
Returns are not accepted on bespoke items.
A 14 day cooling off period applies to non-bespoke items, meaning that if the customer wishes to cancel the purchase they should do so within 14 days of placing the order. If they need to return an item they must do so within 14 days of receiving it.
The customer is responsible for return postage and will be refunded the cost of the item within 14 days of it being received by Miss Red provided it is undamaged and in original packaging. Damaged items may be eligible for a part refund.
The cancellation/returns form should be completed and returned to the address given before or along with the returned item.
A 14 day cooling off period applies to non-bespoke items, meaning that if the customer wishes to cancel the purchase they should do so within 14 days of placing the order. If they need to return an item they must do so within 14 days of receiving it.
The customer is responsible for return postage and will be refunded the cost of the item within 14 days of it being received by Miss Red provided it is undamaged and in original packaging. Damaged items may be eligible for a part refund.
The cancellation/returns form should be completed and returned to the address given before or along with the returned item.
| miss_red_cancellation_form.pdf |
